Thunderbird/StatusMeetings/2011-12-20/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 376/520 = 72% (1 week ago:74%)
2. Top 5 active (getactive-m.rb)
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/making_a_mailing_list_bcc_two_problems
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/new_v8_update_empty_message_pane_for_all_types_of_messages
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/cant_download_thunderbird-77auj
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/quick_filter_so_quick_results_are_invisible
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_move_mail_from_an_old_to_a_new_machine
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 84 matt_678579 of Australia (v); 34 Wayne Mery of USA (v);64 christ1 of USA (v); 23 rsx11m (v) ; 145 sfhowes (v); 99 chrisramsden (v); 96 christ1 (v); 126 bernd_s (v); 23 san_2972983 (v); 4 elcameleon1 (v) ; 81 wayne_mery (v); 72 pat_guano (v); 91 anje_yelf (v); 22 xenos_2754850 (v); 9 abrath66 (v) gethappykludged-m.rb)
4. new contributors: pat_guano, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 177/5, Tue 187/6, Wed 186/3, Thu 167/3, Fri 155/2, Sat 148/7, Sun 122/4 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic