Thunderbird/StatusMeetings/2012-05-29/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 424/549 = 77% (1 week ago:78%)
2. Top 5 active (getactive-m.rb)
   • 23,http://getsatisfaction.com/mozilla_messaging/topics/cannot_get_default_html_messaging_to_work
   • 19,http://getsatisfaction.com/mozilla_messaging/topics/setting_up_accounts-owrwa
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_will_not_open-1m3zxg
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/blank_emails_being_received
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/bcc_for_multiple_recipients
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 149,sfhowes (v);119,anje_yelf (v);111,stan_647060 (v);78,chrisramsden (v);75,wayne_mery (v);44,san_2972983 (v);39,bernd_s (v);33,finitarry (v);31,tanstaafl (v);25,elcameleon1 (v);17,rsx11m (v);(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 176/5, Tue 214/5, Wed 160/7, Thu 206/3, Fri 161/7, Sat 119/12, Sun 117/5 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic