Thunderbird/StatusMeetings/2012-07-10/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 500/641 = 78% (1 week ago:79%)
2. Top 5 active (getactive-m.rb)
   • 20,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_balks_at_some_innocuous_messages
   • 20,http://getsatisfaction.com/mozilla_messaging/topics/installing_two_new_accounts
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/deleted_emails-11cun5
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wont_accept_my_ymail_password
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/change_email_password-15pvd3
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 1148,christ1 (v); 145,chrisramsden (v);118,stan_647060 (v);88,san_2972983 (v);87,sfhowes (v);81,matt_678579 (v);63,wayne_mery (v);43,anje_yelf (v);23,finitarry (v);11,elcameleon1 (v);9,jmn_3372739(v);(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 187/12, Tue 164/10, Wed 175/11, Thu 178/6, Fri 174/6, Sat 141/4, Sun 121/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic