Thunderbird/Support/SUMO Project Plan Thunderbird3

This page documents the tasks for SUMO for Mozilla Messaging's KB only (no live chat or forums because we use GS) aka "SuMoMo" deployment tentatively scheduled for November 2009 shortly after Thunderbird 3.0 ships

(not in any order, numbered for convenience)

1. create tracker bug (many of the following will be bugs under the tracker bug) - https://bugzilla.mozilla.org/show_bug.cgi?id=520628
2. decide on SUMO version, 1.4.?
   1. for now 1.4.0.1 with the _20091001 tag, done October 13, 2009 by gozer
   2. switch to 1.4.1 when ready, freeze on October 15th, tag when QA'ed
3. create staging web instance - https://bugzilla.mozilla.org/show_bug.cgi?id=520875
4. create staging database instance - https://bugzilla.mozilla.org/show_bug.cgi?id=520878
5. create production web instances - https://bugzilla.mozilla.org/show_bug.cgi?id=521025
6. create production databases instances - https://bugzilla.mozilla.org/show_bug.cgi?id=521027
7. decide and implement a backup policy - https://bugzilla.mozilla.org/show_bug.cgi?id=522109
8. create initial SuMoMo content:
   1. Priority 1 - total 7 of which 3 need final editing, 1 in progress, 3 more to be written - all will be done by January 15 except possibly Windows 7 article
   2. Priority 2 - total 4 of which: 1 done needs final editing, 3 more left to be written - all will be done by January 15
9. create initial SUMO theme (minimal theme is to basically use web designer or agency e.g. Silver Orange or Royal Order to re-skin Fennec theme with MoMo graphics and throw in GS widgets and then get a Web Dev (or the web agency) to convert to SUMO theme) - https://bugzilla.mozilla.org/show_bug.cgi?id=522110
   1. initial theming done by Gary Cunningham-Lee and is on trunk.sumomo and gary.trunk.sumomo, just needs to be pushed from trunk to stage - pushed January 12
   2. some theme tweaking will be needed - estimate 2 hours e.g. for Get Satisfaction SSL tweak, for some reason the Satisfaction Search Widget doesn't have "Allow SSL" unlike the rest of the GS widgets which do have "Allow SSL" - - emailed GS folks Dec 22 and January 4th about this issue, promised by end of January 15, 2010 - update pushed January 13 need to test
10. final configuration and testing
    1. confirm KB notification emails say Thunderbird instead of Firefox - confirmed
    2. vet configuration for any other Firefox-isms that have to be changed to Thunderbird
    3. bug 539995 - Sysadmin tasks for moving staging to production, i.e.:
       1. copying content & db from stage to prod
       2. password protecting prod
       3. changing settings and testing prod
       4. flip the DNS switch
    4. final nonsysadmin tasks
       1. either hardcode "all articles" page or get it to work by hardcoding omniture file using the sample file from Cww
    5. final content tasks
       1. proofread all content