Engagement/Social/Twitter

twitter.com/Firefox

Content

  • Mix of fun branded messages, engaging questions, product information, educational topics, and community spotlights
  • Offer photos, video, or other media each week
  • Post 4-6 updates each week

Campaigns

Measuring success

  • Level of engagement: number of replies + retweets, mentions of Firefox, sentiment of comments
  • Brand presence: one of the largest and most popular brands on Twitter