Firefox OS/Community/Mystery Checks
Contents
Mystery Checks
Mystery shopper
Call and Role
FirefoxOS phone are hitting the stores in your region and we are ready to write history for one more time!
As phones will be available to stores, we as Mozillians can provide valuable feedback from our local stores on how FirefoxOS is displayed, marketed and promoted. That's why we created the "Mystery Checks" program, and we would like to invite you to become Mystery Shoppers!
Mystery shoppers are selected Mozillians, that serve in silence, listening to the pulse of FirefoxOS on the ground. They are tasked with monthly basis visits to mobile stores posing as customers who want information on mobile phones and/or on mobile contracts. Their role is to get answers based on questionnaires compiled as part of pre-defined scenarios.
Code of Operations
- Stay under cover
- It is real important NOT to be identified as a mystery shopper but as a normal customer.
- While providing feedback - filling up the Questionnaire you have to be in a safe place, far from the mobile store. DO NOT start filling up the Questionnaire the moment you get out from the shop.
- Stay informed
- Read and understand all the questions
- Before you enter a mobile store you have to think and build a strong story.
- Stay calm
- Be creative and try to create your own questions answering the questions on the Questionnaire.
- DO NOT read the questions directly from the questionnaire.
- Stay Mozillian
- Provide feedback, based on your experience on the ground
- Being part of the program you are an important part of our FirefoxOS launches!
Tools
You are going to be provided with the Questionnaire and a list with all the stores you are going to visit. The coordination of each local team will happen within a Teambox instance created specially for that (more info soon)
Commitment
The commitment needed will be aprox ~5 hours per week in order to visit the shops assigned to you. Its up to you to maximize or minimize the time needed but the optimal time per visit is ~10-15' talking with the sales person + 7' checking the store (marketing materials, labels, etc).
Signup
TBA
Tier one deployment
- Schedule
- Signup
- Communications
- Questionnaire
- Tools
- TBA
