Matrix:FAQ

Frequently Asked Questions

I cannot connect to Matrix after changing my Mozilla Account primary email address

When you connect to Mozilla Matrix with your Mozilla Account, your primary email address is permanently tied up to the Matrix account. If you change your Mozilla Account primary email address, you will be asked to create a new Matrix user.

To get your Matrix access back, you can revert to your old email address in your Mozilla Account. At the moment, there's no solution to fix this problem.