6
edits
Changes
→Updates
====Week 2:====
Posted etherpad to collect initial community feedback: https://etherpad.mozilla.org/emailsubjectetiquette
====Week 2:====
Results:
GOOD PRACTICES:
• http://www.asianefficiency.com/email-management/productive-email-subject-lines/ especially to use of abbreviation "NRN" (no reply needed) +5
• [brackets in subject line] that help tell you what the e-mail is about. +5
• using flags where needed
• Specific info about the topic, action needed, and deadline, if any. "Please fill out BlahBlah survey by Friday, MM/DD" is better than "BlahBlah survey"+10
• Be friendly and give as much info as will fit in the subject line so ppl immediately know what your email is about - e.g.: if you have an email that contains content for review write 'FOR REVIEW: [name of doc] by Friday @ X, please!' or if you are looking for input from someone e.g.: INFO REQUEST: [topic name] - please can you help..?' (use of caps optional for those who don't like them/feel like they are being shouted at)+2
• EOM for end of message for body-less emails +2
• for long threads, use a new subject line appended to the first with "new subject line [was] re: something else" +2
• Only use ASAP, IMMEDIATE, URGENT, or !!!!! if the email contains something that warrants these words +3 Caps tend to be really annoying at times
• Ensure that the subject line matches the contents of the email content
• Utilize the "to" and "cc" lines appropriately - "cc" generally means no action required. +2
• Never use more than 1 ! and only use in rare occasions that warrants that kind of attention+2
• Limit the use of ALL CAPS. ALL CAPS = YELLING
Can I vote against single-line emails being in the subject with "EOM"? It's always a cognitive jar when I press "Next" to view an email and there's no body to it. I'd much rather people put the single line in the body either instead or even as well. +2
==Feedback==
Please email Payam Keshtbod (payam.keshtbod(at)gmail(dot)com) to provide feedback!
I will update weekly as community feedback comes in...
