AMO:FAQ: Difference between revisions

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__NOTOC__
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This FAQ is meant for end users; developer FAQ should go in the
This FAQ for the [http://addons.mozilla.org AMO site] addresses some topics not currently covered by the Firefox Support website. The Support website includes introductory information about [http://support.mozilla.com/en-US/kb/Customizing+Firefox+with+add-ons customizing Firefox with add-ons] as well as articles on:
author's section of the [http://wiki.mozilla.org/Update:Authors site].
* Troubleshooting [http://support.mozilla.com/en-US/kb/Unable+to+install+add-ons add-on installation], [http://support.mozilla.com/en-US/kb/Troubleshooting+plugins plugins] & [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes general issues].
* [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons How to uninstall add-ons] and [http://support.mozilla.com/en-US/kb/Cannot+uninstall+an+add-on troubleshooting uninstallation].
* [http://support.mozilla.com/en-US/kb/Gray+bar+below+the+status+bar Dealing with problematic add-ons / Gray Bar issue]


* We should link to the specific articles in [http://support.mozilla.com/tiki-searchresults.php?locale=en-US&q=addons&sa= Add-on Support] & [http://support.mozilla.com/tiki-searchresults.php?locale=en-US&q=extension&sa= Extension Support]
https://addons.mozilla.org/en-US/firefox/pages/experimentalAddons


<s>=== How do I enable the sandbox? ===
= Firefox Add-on Questions =
Please see [[Update:Users/Sandbox|Enabling the Sandbox]].</s>
== If I disable an add-on in Firefox, will that remove it from my browser? ==
== When I try to install an add-on, the dialog box says "Author not verified". Is there a problem with the add-on? ==


=== What applications and versions are supported? ===
= Add-on Site/AMO =
Please see the complete list [http://addons.mozilla.org/pages/appversions here].
== Where can I find new themes for Firefox? ==
== I see several add-ons which provide the same capabilities. How do I decide which one is best? ==


=== How do I delete my add-on? ===
Here
Due to security concerns, it is not possible to delete an add-on once its GUID has been submitted to AMO. Instead, you can "disable" your add-on which will hide it from searches, display pages, and automatic updates. You can disable your add-on by clicking the Disable button on the Edit Add-on page. You can go back at any time and re-enable your add-on from the same page.
= Update Service =
=== Why aren't add-on updates sent out for sandbox'ed add-ons? ===
= Blocklisting Service =
Due to security concerns. Add-ons in the sandbox are unmoderated. If automatic updates were enabled, then this could be used for malicious purposes. Going "public" forces a review by an editor and lessens the chance of a rogue add-on doing damage thru automatic updating.


=== Where can I find new themes for Firefox? ===
=== If I disable an add-on in Firefox, will that remove it from my browser? ===
=== I see several add-ons which provide the same capabilities. How do I decide which one is best? ===
=== When I try to install an add-on, the dialog box says "Author not verified". Is there a problem with the add-on? ===
=== I see a great add-on but it says that it's only compatible with Firefox 2.x. Can I still install it in Firefox 3.x? ===
=== I see a great add-on but it says that it's only compatible with Firefox 2.x. Can I still install it in Firefox 3.x? ===
=== How do I backup all of the add-ons and themes that I've installed? ===
=== How do I backup all of the add-ons and themes that I've installed? ===
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=== Is there a way to sync the add-ons installed on one computer onto another computer? ===
=== Is there a way to sync the add-ons installed on one computer onto another computer? ===
=== How many add-ons can I install? ===
=== How many add-ons can I install? ===
This FAQ is meant for end users; developer FAQ should go in the
author's section of the [http://wiki.mozilla.org/Update:Authors site].
=== What applications and versions are supported? ===
Please see the complete list [http://addons.mozilla.org/pages/appversions here].
=== How do I delete my add-on? ===
Due to security concerns, it is not possible to delete an add-on once its GUID has been submitted to AMO. Instead, you can "disable" your add-on which will hide it from searches, display pages, and automatic updates. You can disable your add-on by clicking the Disable button on the Edit Add-on page. You can go back at any time and re-enable your add-on from the same page.
=== Why aren't add-on updates sent out for sandbox'ed add-ons? ===
Due to security concerns. Add-ons in the sandbox are unmoderated. If automatic updates were enabled, then this could be used for malicious purposes. Going "public" forces a review by an editor and lessens the chance of a rogue add-on doing damage thru automatic updating.
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