1,107
edits
Support:CSAT: Difference between revisions
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==Database (0.6.4 release)== | ==Database (0.6.4 release)== | ||
*Update db to support CSAT (including new CSAT tables and updating existing user tables) {{bug| | *Update db to support CSAT (including new CSAT tables and updating existing user tables) {{bug|452829}} | ||
==Knowledge Base (0.6.4 release)== | ==Knowledge Base (0.6.4 release)== | ||
*Implement AJAXified popup of survey when someone clicks Yes on poll "Did this article solve a problem you had with Firefox?" in the KB {{bug| | *Implement AJAXified popup of survey when someone clicks Yes on poll "Did this article solve a problem you had with Firefox?" in the KB {{bug|452829}} | ||
==Forum (0.7 release)== | ==Forum (0.7 release)== | ||
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*Implement obvious way for OP to mark a forum thread post as the solution. | *Implement obvious way for OP to mark a forum thread post as the solution. | ||
*Implement AJAXified popup of survey when someone marks a forum thread post as the solution to the thread. | *Implement AJAXified popup of survey when someone marks a forum thread post as the solution to the thread. | ||
{{bug|452830}} | |||
== | ==Live Chat (Q4)== | ||
*Use joined login system for all of SUMO to make sure a Live Chat helper is using the same user account as the rest of the connected CSAT/karma data. | *Use joined login system for all of SUMO to make sure a Live Chat helper is using the same user account as the rest of the connected CSAT/karma data. | ||
*Implement survey when someone closes a Live Chat session. Likely depends on using our customized Live Chat server software, so we can pass the relevant data to the CSAT survey, making the helper and chat log connected to the data. | *Implement survey when someone closes a Live Chat session. Likely depends on using our customized Live Chat server software, so we can pass the relevant data to the CSAT survey, making the helper and chat log connected to the data. | ||
==Reporting (Q4)== | |||
*Create a UI for CSAT reporting (input needed from djst) | |||
==User Scoring/Karma (Q4)== | |||
*Enhance the Tiki user scoring system to take into account a user's average CSAT rating. | |||