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Support/Weekly Meetings/Agenda 2008-09-29: Difference between revisions
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Support/Weekly Meetings/Agenda 2008-09-29 (view source)
Revision as of 17:02, 29 September 2008
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*Traffic down again, answer rate >60% | *Traffic down again, answer rate >60% | ||
*Common issues: [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=167660&forumId=3|in weekly issues thread] | *Common issues: [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=167660&forumId=3|in weekly issues thread] | ||
*New hours | *New hours, ((Helping with Live Chat)) updated | ||
*About 5 new accounts last week, 0 account approvals | *About 5 new accounts last week, 0 account approvals | ||
*Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client) | *Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client) | ||
** Any instructions on how to connect with Jabber client?--[[User:Cilias|cilias]] 16:48, 29 September 2008 (UTC) | ** Any instructions on how to connect with Jabber client?--[[User:Cilias|cilias]] 16:48, 29 September 2008 (UTC) | ||
*Anyone who can help this week, please [http://support.mozilla.com/en-US/kb/Live+Chat+coverage|sign up on the live chat coverage page] | *Anyone who can help this week, please [http://support.mozilla.com/en-US/kb/Live+Chat+coverage|sign up on the live chat coverage page] | ||