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QA/Bug Triage Guidelines: Difference between revisions
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→Lessons Learned
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Please '''REMEMBER''' that in order to return to the normal internet bandwidth speed, you will always need to reset all the limitations from the "refresh" like button from the software toolbar after testing, otherwise the limitation will remain always ON. | Please '''REMEMBER''' that in order to return to the normal internet bandwidth speed, you will always need to reset all the limitations from the "refresh" like button from the software toolbar after testing, otherwise the limitation will remain always ON. | ||
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| General Bug Triage process || - Close the NeedInfo bugs for which the reporter has not come back with a reply within 2 weeks (previous period was 1 month) | | General Bug Triage process || - Close the NeedInfo bugs for which the reporter has not come back with a reply within 2 weeks (previous period was 1 month) - but '''keep the NeedInfo flag alive''', just in case the reporter will come back to it | ||
- Don’t use the ‘Reporter’ expression inside bugs when you’re addressing him/her. Instead, try using his/her name or Bugzilla username. (applicable for reporters with an intelligible name/email address) The desire here is to make the communication more personal. You can still use ‘reporter’ word inside comments when you’re not directly addressing him. | - Don’t use the ‘Reporter’ expression inside bugs when you’re addressing him/her. Instead, try using his/her name or Bugzilla username. (applicable for reporters with an intelligible name/email address) The desire here is to make the communication more personal. You can still use ‘reporter’ word inside comments when you’re not directly addressing him. | ||