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'''Project | '''Project Cue''' makes use of an always-on voice-enabled smart screen device to keep track of activities, events, and to-do lists of the family members. | ||
== Project Overview == | |||
Busy families have to manage and remember many to do’s, scheduled events, and activities related to the management of their households. Often, disorganized or ad hoc methods or tools are used to manage these, including post-its, reminders stuck on the refrigerator, various digital apps, or overloaded memories. This leads to stress and chaos, and it’s time consuming and cumbersome. | |||
Project Cue saves time and brings peace of mind to the entire family with its simple and intuitive solution to turn the daily coordination chaos across the family members | |||
to organized control. Envisioned as a Family Organizer, Cue will enable family members to easily manage their activities, events, and to do's. The initial focus for Project Cue will be a prototype for Reminders only. Voice will be tested as a friction free way to request and use reminders. Project Cue wants to offer a better, easier way than having to carry all those to do's, events, or upcoming activities in your memory or having to write or type up reminders. | |||
Project Cue grew out of the study and research conducted by the Project Link team. The team considered Initial Target audiences considered: | |||
busy families | |||
teachers and kids at school - budget deficit but want to give teachers time to teach instead of spending time on mundane tasks | |||
Elderly | |||
Chose busy families to explore | |||
Did user research via interviews with 18 busy familiesThe team looked at both a hub for managing smart devices in the home | |||
Evaluated what was desirable from a hub angle, was it going to be viable from mozilla perspective and desirable for customer | |||
Approach - design thinking | |||
Tech feasibility | |||
People desirability | |||
Business viability | |||
Prototyped certain fundamental elements | |||
Device discovery | |||
First time user exp | |||
Interoperability | |||
Rules engine | |||
Concluded that a hub wasn’t where we should be | |||
Didn’t have the people desirability | |||
Talked to merchants | |||
First invest in smart devices, then realize there’s the missing piece in terms of interoperability so customers have to return to store. | |||
This market segment is already saturated with hubs. | |||
Shelf life for the hubs is long and discovery is low. | |||
We concluded it’s not a place where we could disrupt the market and do things easily. | |||
Pivoted to smart digital assistant | |||
Tried to think about it like apple did for the iphone - an extension for other things | |||
Marry the functionality of other things | |||
Initial Target audiences considered: | |||
busy families | |||
teachers and kids at school - budget deficit but want to give teachers time to teach instead of spending time on mundane tasks | |||
Elderly | |||
Chose busy families to explore | |||
Did user research via interviews with 18 busy families | |||
Synthesis | |||
Families are constantly juggling all the busy events of their lives, particularly the moms | |||
Families want an easy way to help them with reminders | |||
Want some sort of a household calendar to coordinate schedules of their household members, babysitters, etc. | |||
To do list to relieve memories from failing | |||
Desire to equip their homes with smart devices - security camera | |||
TV or media in general - they want a way to conduct universal searches | |||
Music - relaxation theme -want an easy way to listen to music without any screen, especially if kids are asking | |||
Ordering groceries - varies by country | |||
Smart recipes - cook based on groceries at home or order groceries based on | |||
Family organizer (bulletin board) | |||
First focus will be on reminders. Currently, they are using post-its, their memories, notes, etc. | |||
Who, when, what, where, and if recurring | |||
Can we use voice to create these reminders? | |||
Can we use them whether we are home or away? | |||
Can we view an agenda for the day on | |||
Web app. With simple setup | |||
View reminders for consumer and family members | |||
Display notifications | |||
Take voice input | |||
Leverage using Nuance speech recognition | |||
Our ask is for 4 weeks to put something in front of the customer | |||
Speech patterns - different people will use different ways of expressing what the reminder should be | |||
What we want to discover? Is voice truly a friction free way to do this? Want to offer a better, easier way than making someone write or type up reminders | |||
Differentiation is that this is for the whole family and not just one person | |||
Reminders is a crowded space for apps. | |||
Risk with Nuance - can be temperamental | |||
Accounts vs. reminders sent to all. | |||
Social reminder - can it go only to the individual targeted for the reminder | |||
We’re talking only about voice to text | |||
Android tablet and phones using website/web app | |||
Main device is a tablet but personal device is a phone | |||
We don’t know yet if all these possible tracks will result in one product. That’s what we need to research/test. | |||
There might be convergence of the functionality down the road, but we don’t know that yet. | |||
Test is if voice input is a good way to reduce or eliminate the friction. | |||
== Validation Stage == | == Validation Stage == | ||
We are using the "Design Thinking" innovation approach by IDEO, where the philosophy of Product Innovation is at the center of technology (feasibility), person (desirability) & business (viability). | |||
In the Validation stage, the Link team has been conducting investigations and studies to answer the questions: | In the Validation stage, the Link team has been conducting investigations and studies to answer the questions: | ||
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