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IT/ChangeControl: Difference between revisions
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Point to service now
(update bugzilla product/component) |
(Point to service now) |
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==Submitting a Change Request== | ==Submitting a Change Request== | ||
* | * Open a "Change Request" in [https://mozilla.service-now.com/sp?id=sc_cat_item&sys_id=718010dd4fd82600f004ef6d0210c780 The Hub] | ||
* Include the following: | * Include the following: | ||
** date, time, duration of maintenance | ** date, time, duration of maintenance | ||
| Line 52: | Line 51: | ||
** maintenance plan and timeline (link to a wiki or etherpad is fine) | ** maintenance plan and timeline (link to a wiki or etherpad is fine) | ||
** rollback plan / rollback point (at which point will you determine to roll back) | ** rollback plan / rollback point (at which point will you determine to roll back) | ||
** | ** communication plan | ||
** who will be point, who else will be involved | ** who will be point, who else will be involved | ||