Changes

We use an awesome social publishing/listening/reporting tool called SprinklrRespond. It works by segmenting inbound tweets posts and comments by language, platform, topic and influence level. It also allows you, as a community managercontributor, to reply to users, to assign posts to yourself, other Social contributors and leads, to escalate communication to Social and SUMO, to tag posts and specify their details and to suggest , leave notes on a particular issue, and share content.