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[[File:Search-results.jpg|link=https://wiki.mozilla.org/images/a/ae/Search-results.jpg|thumb|400px]]
*'''Search Engine Marketing (2014 - ongoing):''' 90% of people who end up on our download page get there from a web search. Research showed that a large number of people click on search ads knowing full well that they are ads but expecting, through experience, that companies buy the ads for their own products so this link should take them to the right place. The problem with Firefox is that we had ruled this out as cost prohibitive. In our absence, third-parties bought ads against our brand terms (e.g. "firefox", "download firefox", "mozilla"). This resulted in having the majority of test participants end up on third-party sites where Firefox was used as a lure to install crapware (and worse) on their computers. It was a horrible experience. We’ve fixed this problem with an ongoing SEM campaign. So now we have an ad followed by our #1 organic result. This has resulted in the millions of people finding the correct download page and has also increased our organic downloads.
Australis update tour
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== Completed Work ==
[[File:Recent-bm-in-menu.png|link=https://wiki.mozilla.org/images/d/d3/Recent-bm-in-menu.png|thumb|400px]]
*'''Make bookmarks easier to understand (Fx 47 - 49):''' Research showed that many users were confused when they created a bookmark by clicking the star and they didn't see it visible in the top level of the the bookmarks menu (the animation having given them the impression that their bookmark "went in there"). One user spent 1:50 looking for her just saved bookmark. We identified a few improvements that we thought would fix this, including displaying the 5 most recent bookmarks in the top level of the menu. Subsequent testing confirmed that this did indeed solve the problem. [https://bugzilla.mozilla.org/show_bug.cgi?id=1219810 Meta Bug 1219810]
**[https://bugzilla.mozilla.org/show_bug.cgi?id=1189038 Bug 1189038] - When Firefox is the default browser you shouldn't be able to uncheck the check on startup setting
**[https://bugzilla.mozilla.org/show_bug.cgi?id=1232679 Bug 1232679] - Improve the Firefox start menu tile on Windows 8/10
*'''Art and Copy updates to the Download Page (Early 2016):'''
[[File:Search-results.jpg|link=https://wiki.mozilla.org/images/a/ae/Search-results.jpg|thumb|400px]]
*'''Search Engine Marketing (2014 - ongoing):''' 90% of people who end up on our download page get there from a web search. Research showed that a large number of people click on search ads knowing full well that they are ads but expecting, through experience, that companies buy the ads for their own products so this link should take them to the right place. The problem with Firefox is that we had ruled this out as cost prohibitive. In our absence, third-parties bought ads against our brand terms (e.g. "firefox", "download firefox", "mozilla"). This resulted in having the majority of test participants end up on third-party sites where Firefox was used as a lure to install crapware (and worse) on their computers. It was a horrible experience. We’ve fixed this problem with an ongoing SEM campaign. So now we have an ad followed by our #1 organic result. This has resulted in the millions of people finding the correct download page and has also increased our organic downloads.
[[File:Fx29tour.png|link=https://wiki.mozilla.org/images/6/60/Fx29tour.png|thumb|400px]]
*'''Updating, Returning and New user tours for Australis (Fx 29):''' Australis was the codename for the Firefox UI update released with Firefox 29. We created a tour for Returning and Updating Firefox users to explain what was new. [https://mozilla.michaelverdi.com/building-a-new-firefox-update-experience/ Read more about that here.] We also repurposed this for New Firefox users for a number of releases before moving it to the help menu. [https://bugzilla.mozilla.org/show_bug.cgi?id=1293539 It was finally decommissioned] in September 2016.
== Links ==
