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CloudServices/Sync/File a desktop bug: Difference between revisions
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CloudServices/Sync/File a desktop bug (view source)
Revision as of 01:29, 29 January 2018
, 29 January 2018Add section: Get detailed Sync logs
(Initial version shamelessly stolen from philicon!) |
(Add section: Get detailed Sync logs) |
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# Save it to a file on disk so you can upload to the bug later. | # Save it to a file on disk so you can upload to the bug later. | ||
# If the list in step 2 is empty or only contains outdated logs (you can tell by the dates), go to about:config, find the '''services.sync.log.appender.file.logOnSuccess''' preference, set it to true, and sync again. Then repeat these steps (although the filename will now be called something like '''success-sync-1307991874508.log''' | # If the list in step 2 is empty or only contains outdated logs (you can tell by the dates), go to about:config, find the '''services.sync.log.appender.file.logOnSuccess''' preference, set it to true, and sync again. Then repeat these steps (although the filename will now be called something like '''success-sync-1307991874508.log''' | ||
=== Get detailed Sync logs === | |||
Occasionally you may be asked to provide detailed logs (aka "Trace logs"). '''Note that these logs may include personal information''', such as the URLs of tabs you have open or that you have bookmarked. If this level of detail concerns you, please ask in the bug that it be changed to "Mozilla Confidential" before you upload the logs - this will ensure that only Mozilla employees have access to this data. | |||
The easiest way to get these logs is via the [https://addons.mozilla.org/en-US/firefox/addon/about-sync/ about-sync addon]. You should: | |||
* Install the above addon. | |||
* Enter <code>about:sync</code> into your address bar. | |||
* At the top of the about:sync page, change the <code>Level of messages written by Sync engines</code>setting to <code>Trace</code> and <code>Level of messages written to about:sync-logs log files</code> to <code>Trace</code>. | |||
* Just below those settings, check the option <code>Create log files even on success?</code> | |||
* Reproduce your issue (eg, force a new Sync) | |||
* Grab the log files - near the top of the <code>about:sync</code> page, use either the <code>download a combined summary</code> (preferred) or <code>download them as a zip file</code> links, which will download a file to your Downloads directory. | |||
* Attach this file to a bug. | |||
=== File a bug === | === File a bug === | ||