378
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Changes
→Structure: ++updated names of roles
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! Name
! Rolelearn more about these here:https://support.mozilla.org/en-US/kb/roles-social-support-program
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| Support Community Managers
*Add new users into the program and moderate #fxhelp
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| SUMO / Social leadsReply Helpers
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* View escalations and respond to users with the Reply tool
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| SUMO / Casual Social ScoutsHelpers
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* Use Tweet Deck to answer support questions to @firefox and @mozilla directly
