378
edits
Support:Social: Difference between revisions
Jump to navigation
Jump to search
→Structure: ++updated names of roles
(→Structure: I fixed a spelling error) |
(→Structure: ++updated names of roles) |
||
| Line 24: | Line 24: | ||
|- | |- | ||
! Name | ! Name | ||
! Role | ! Role learn more about these here:https://support.mozilla.org/en-US/kb/roles-social-support-program | ||
|- | |- | ||
| Support Community Managers | | Support Community Managers | ||
| Line 33: | Line 33: | ||
*Add new users into the program and moderate #fxhelp | *Add new users into the program and moderate #fxhelp | ||
|- | |- | ||
| SUMO / Social | | SUMO / Social Reply Helpers | ||
| | | | ||
* View escalations and respond to users with the Reply tool | * View escalations and respond to users with the Reply tool | ||
| Line 41: | Line 41: | ||
| | | | ||
|- | |- | ||
| SUMO / Social | | SUMO / Casual Social Helpers | ||
| | | | ||
* Use Tweet Deck to answer support questions to @firefox and @mozilla directly | * Use Tweet Deck to answer support questions to @firefox and @mozilla directly | ||