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++Amy of awesome
* '''Telegram''' : Support Mozilla (SuMo) (To avoid spam, send an e-mail to guigs@mozilla.com or to any Reply/SuMo contributor so he/she can add you)
== Army of Awesome FAQ ==
Dear Army of Awesome Contributors,
With the migration of support.mozilla.org (SUMO) to AWS, the Army of Awesome program was officially retired. But there are some looming updates in the works and want to let you know that we are still accepting social media contributors through the Social Support Team (program) you can begin your journey at the following link: [https://support.mozilla.org/en-US/kb/social-support-guidelines] - be sure to read the guidelines before signing up.
Some common questions you may have:
'''Q: I liked Army of Awesome, it had all the messages I could reply to in one place, how do I get that back?'''
A: There is a new article in the knowledge base that you can check out. https://support.mozilla.org/en-US/kb/social-support-guidelines
'''Q: Where are my friends online and where can I collaborate with this program?'''
A:IRC [Sever: irc.mozilla.org - Channel: #sumo], Telegram [https://t.me/joinchat/CJxxoEBuwEp8NA2tbynaKg], Forums:https://support.mozilla.org/en-US/forums, and Mozilla Discourse: https//discourse.mozilla.org
'''Q: How can I get updates like this in the future about the social support program?'''
A: You can opt in to the mailing list by emailing guigs@mozilla.com
'''Q: What will the new get involved page look like?'''
This is a surprise, but you can expect the same steps to get involved. The new get involved page will have steps along these lines:
1. Sign up as a Contributor and add your Twitter account
2. Get Familiar with the Community Participation Guidelines and the Social Support Guidelines, there are some guideline on how to get set up
3. Set up your workspace using TweetDeck (tweetdeck.twitter.com) to find support conversation.
4. Start replying to people asking for help, and remember to use the #fxhelp hashtag in your reply.
'''Q: What will happen to my Badges?'''
A: At the moment the badges from the past participation will remain on your profiles. We are looking into getting new badges for the participation of this program, please remember to add your Twitter account to your support.mozilla.com profile.
'''Q: What do I do if I'm still in the Army of Awesome Group on Mozillians.org?'''
A: Please update your profile in Mozillians.org to join this group: [https://mozillians.org/en-US/group/social-support/] - This is an access group, you will request to join here and we will use this group to keep you all updated on what is happening in the community, and it will be an indicator of the program you participate in.
'''Q: Why am I receiving this message? '''
A: In the past you signed up for the Army of Awesome program or expressed interest in contributing to support.mozilla.org (SUMO), a Mozilla Support community that helps out Firefox/Thunderbird users solve issues they are experiencing.
