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User:Ashughes: Difference between revisions
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→PI Requests v2
| Line 23: | Line 23: | ||
; Tasks | ; Tasks | ||
: ☑ Conduct user interviews | : ☑ Develop clear requirements for the ideal PI Request system | ||
: ☑ Document requirements of the ideal system based on user feedback | :: ☑ Conduct user interviews | ||
:: ☑ Document requirements of the ideal system based on user feedback | |||
: ☑ Fix low-hanging fruit within the current system | : ☑ Fix low-hanging fruit within the current system | ||
: ☑ Draft a workflow design encompassing the minimum viable end-to-end workflow | : ☑ Develop a workflow design of the PI Request system | ||
: ☑ Get feedback on workflow design from key stakeholders (Softvision, PI Management, Service Now) | :: ☑ Draft a workflow design encompassing the minimum viable end-to-end workflow | ||
: ☑ Revise MVP workflow design | :: ☑ Get feedback on workflow design from key stakeholders (Softvision, PI Management, Service Now) | ||
: ⇒ | :: ☑ Revise MVP workflow design based on feedback | ||
: | : ⇒ Conduct a feasibility study of Service Now as a drop-in replacement of the PI Request system | ||
: ☐ Test implementation of MVP workflow | :: ☑ Review implementation requirements of MVP workflow design in Service Now | ||
:: ☐ Engage Service Now team in development of MVP system for testing | |||
:: ☐ Test implementation of Service Now based MVP for compliance to workflow | |||
:: ☐ Test implementation of Service Now based MVP with a PI test group | |||
: ⇒ Conduct a feasibility study of JIRA Service Desk | |||
:: | |||
=== Benchmarking === | === Benchmarking === | ||