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CIDuty/How To/Troubleshoot Hardware: Difference between revisions
CIDuty/How To/Troubleshoot Hardware (view source)
Revision as of 00:56, 30 April 2019
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Most of the time this recovers the worker. | Most of the time this recovers the worker. | ||
Otherwise re-image it following [[CIDuty/How_To/Reimage_OSX_Workers|this]]. | Otherwise re-image it following [[CIDuty/How_To/Reimage_OSX_Workers|this]]. | ||
==== Troubleshooting ==== | |||
===== Worker Actual Status ===== | ===== Worker Actual Status ===== | ||
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To learn more about a machine, if it is loaned, hardware issues, etc you should find on [https://docs.google.com/spreadsheets/d/1IPTmppvqDw0PQV-O1LgXLJg_7TC-H_IAAnSxcur8c7I/edit?pli=1#gid=562893333 Moonshot Inventory] or/and on [https://github.com/mozilla-releng/build-puppet/search?q=T-W1064-MS-072&unscoped_q=T-W1064-MS-072 node definition] ( here we have searched for T-W1064-MS-072) but if you don't find enough information, you should check on [https://bugzilla.mozilla.org/ Bugzilla] using the following keywords : ALL machine_name.<br /> | To learn more about a machine, if it is loaned, hardware issues, etc you should find on [https://docs.google.com/spreadsheets/d/1IPTmppvqDw0PQV-O1LgXLJg_7TC-H_IAAnSxcur8c7I/edit?pli=1#gid=562893333 Moonshot Inventory] or/and on [https://github.com/mozilla-releng/build-puppet/search?q=T-W1064-MS-072&unscoped_q=T-W1064-MS-072 node definition] ( here we have searched for T-W1064-MS-072) but if you don't find enough information, you should check on [https://bugzilla.mozilla.org/ Bugzilla] using the following keywords : ALL machine_name.<br /> | ||
You can also check the actual status of the machine, [https://mozilla.service-now.com/nav_to.do Here]. | You can also check the actual status of the machine, [https://mozilla.service-now.com/nav_to.do Here]. | ||
===== No video on all cartridges from a chassis ===== | |||
If we see any connection problems to ilo, we can try the `reset cm` command to reset the ilo manager. | |||
* Connect to the moon-chassis using SSH connection | |||
* Run the following command <code>reset cm</code> | |||
For more details check [https://bugzilla.mozilla.org/show_bug.cgi?id=1504942#c6 Bug 1504942] | |||
===== SSH not working ===== | |||
* Check the [https://papertrailapp.com/ Papertrail logs] | |||
* Reboot it from [[CIDuty/How_To/Take_actions_to_RelEng_Hardware_from_TaskCluster_UI|Taskcluster]]. It may have old auth keys or not completed re-imaging | |||
* Create a tracking bug or update the existent one. | |||