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Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11: Difference between revisions
Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11 (view source)
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A reluctant participant is rather confused about where Ubiquity is and what it does. While she gives half-hearted attempts she leans heavily on the Facilitator for help. This can be a good thing, as it shows how many users actually behave. | A reluctant participant is rather confused about where Ubiquity is and what it does. While she gives half-hearted attempts she leans heavily on the Facilitator for help. This can be a good thing, as it shows how many users actually behave. | ||
The | The facilitator led the tester. The facilitator felt he was imposing on the tester and "couldn't take the pain" of watching the same mistakes he had seen in previous sessions. | ||
== Video == | == Video == | ||
| Line 8: | Line 8: | ||
=== Dicovery === | === Dicovery === | ||
Gives up (0:58) | * Gives up (0:58) | ||
Gives up (2:07) | * Gives up (2:07) | ||
Facilitator Demonstrates (2:30) | * Facilitator Demonstrates (2:30) | ||
Invokes Ubiquity (2:43) | * Invokes Ubiquity (2:43) | ||
Tries mousing auto-suggest (3:27) | * Tries mousing auto-suggest (3:27) | ||
URL instead of email command (4:24) | * URL instead of email command (4:24) | ||
Skips hotkey info (1:43) | * Skips hotkey info (1:43) | ||
Skips email info (7:08) | * Skips email info (7:08) | ||
Skips email info (7:31) | * Skips email info (7:31) | ||
Tries just typing (7:41) | * Tries just typing (7:41) | ||
Tries URL bar as Ubiquity (9:06) | * Tries URL bar as Ubiquity (9:06) | ||
==== Qualitative Summary ==== | ==== Qualitative Summary ==== | ||
Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is. Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity. | Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is. Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity. | ||
=== Learnability === | === Learnability === | ||
Landing page intimidates (0:28) | * Landing page intimidates (0:28) | ||
Video won't load (1:17) | * Video won't load (1:17) | ||
Skips hotkey info (1:43) | * Skips hotkey info (1:43) | ||
Skips email info (7:08) | * Skips email info (7:08) | ||
Skips email info (7:31) | * Skips email info (7:31) | ||
Confused by Jargon: Wiki (8:10) | * Confused by Jargon: Wiki (8:10) | ||
Tries URL bar as Ubiquity (9:06) | * Tries URL bar as Ubiquity (9:06) | ||
email- (4:21) | * email- (4:21) | ||
URL instead of email command (4:24) | * URL instead of email command (4:24) | ||
Facilitator leads to help (4:55) | * Facilitator leads to help (4:55) | ||
==== Qualitative Summary ==== | ==== Qualitative Summary ==== | ||
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The | Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information. | ||
=== Mental Model === | === Mental Model === | ||
* New-tab confusion (4:07) | * New-tab confusion (4:07) | ||
==== Qualitative Summary ==== | ==== Qualitative Summary ==== | ||
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The | Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information. | ||
=== Commands === | === Commands === | ||
| Line 52: | Line 52: | ||
=== Feedback === | === Feedback === | ||
Likes: speed (10:04) | * Likes: speed (10:04) | ||