Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11: Difference between revisions

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Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 11 (view source)

Revision as of 04:54, 3 January 2009

1,167 bytes removed ,  3 January 2009
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=== Dicovery ===
=== Dicovery ===
Confused by Jargon: Wiki (8:10)
Gives up (0:58)
Gives up (2:07)
Facilitator Demonstrates (2:30)
Facilitator Demonstrates (2:30)
Facilitator Demonstrates (8:10)
Invokes Ubiquity (2:43)
Facilitator leads to help (4:55) , Gives up (0:58) Gives up (2:07) , Invokes Ubiquity (2:43) , Landing page intimidates (0:28) , Likes: speed (10:04) , New-tab confusion (4:07) , Skips email info (7:08) , Skips email info (7:31) , Skips hotkey info (1:43) , Tries URL bar as Ubiquity (9:06) , Tries just typing (7:41) , Tries mousing autosuggest (3:27) , URL instead of email command (4:24) , Video won't load (1:17) , email- (3:25) , email- (4:21) , maps+ (10:45) , weather+ (9:52) , wiki+ (3:34)  
Tries mousing auto-suggest (3:27)
 
URL instead of email command (4:24)
Skips hotkey info (1:43)
Skips email info (7:08)
Skips email info (7:31)
Tries just typing (7:41)
Tries URL bar as Ubiquity (9:06)
==== Qualitative Summary ====
==== Qualitative Summary ====
Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is.  Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity.
Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is.  Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity.


=== Learnability ===
=== Learnability ===
* helppagelookshard 1:07 S2
Landing page intimidates (0:28)
* videowon'tload 1:16 S2
Video won't load (1:17)
* skipshotkeyinfo 1:42 S3
Skips hotkey info (1:43)
* landingpage!=help 5:31 S2
Skips email info (7:08)
* triesclcikingthroughexamplesonhelp 6:48
Skips email info (7:31)
* skipstutorialinfo 7:02
Confused by Jargon: Wiki (8:10)
* confusedbyhelpwiki 8:09
Tries URL bar as Ubiquity (9:06)
email- (4:21)
URL instead of email command (4:24)
Facilitator leads to help (4:55)


* email- 4:21
* TypesInURLInsteadOfcommand 4:24 S1
* FacilitatorLeadsToHelp 4:45
* TriesJustTyping 7:48
* facilitatordemonstrates 8:16
==== Qualitative Summary ====
==== Qualitative Summary ====
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing.  The Faciliator directed her through the wiki to the correct section and she still skipped the necessary information.
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing.  The Faciliator directed her through the wiki to the correct section and she still skipped the necessary information.


=== Mental Model ===
=== Mental Model ===
* ResultsInnewtabconfusion 4:07
* New-tab confusion (4:07)
==== Qualitative Summary ====
==== Qualitative Summary ====
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing.  The Faciliator directed her through the wiki to the correct section and she still skipped the necessary information.
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing.  The Faciliator directed her through the wiki to the correct section and she still skipped the necessary information.
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* wiki+ 3:34
* wiki+ 3:34
* email- 4:21
* email- 4:21
* TypesInURLInsteadOfcommand 4:24 S1
* FacilitatorLeadsToHelp 4:45
* TriesJustTyping 7:48
* facilitatordemonstrates 8:16
* maps+ 10:45
* maps+ 10:45
* weather+ 9:52
* weather+ 9:52
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=== Feedback ===
=== Feedback ===
* likesthatit'sfaster 9:57
Likes: speed (10:04)
FacilitatorLeadsToHelp (4:55) , TriesSippingHotkeyInfo (7:53)TypesInURLInsteadOfCommand (4:26) , Ubiquity, confusedbyhelpwiki (8:09) , email- (3:25) , email- (4:21) , facilitatordemonstrates (2:30) , facilitatordemonstrates (8:16) , givesup (2:20) , givesup (0:58) , helppagelookshard (1:07) , invokesubiquity (2:42) , landingpage!=help (5:31) , likesthatit'sfaster (9:57) , maps+ (10:45) , resultsinnewtabconfusion (4:07) , skipshotkeyinfo (1:42) , skipstutorialinfo (7:02) , test (3:00) , triesclcikingthroughexamplesonhelp (6:48) , triesselectingsuggestionwithmouse (3:32) , urlbar4ubiquity (9:05) , usability, videowon'tload (1:16) , weather+ (9:52) , wiki+ (3:34)
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