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Support/Common issues collection: Difference between revisions
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* Who can act on the issue. If it doesn't have STRs, the best thing to do is to send to QA for example. Sometimes, the issue just needs a new KB article or outreach to outside parties | * Who can act on the issue. If it doesn't have STRs, the best thing to do is to send to QA for example. Sometimes, the issue just needs a new KB article or outreach to outside parties | ||
* How is the issue trending. If it's trending up quickly, we're likely to act faster on an issue. | * How is the issue trending. If it's trending up quickly, we're likely to act faster on an issue. | ||
[[Category:Support Archive]] | |||