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Support/Common issues collection: Difference between revisions
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Support/Common issues collection (view source)
Revision as of 19:37, 20 December 2010
, 20 December 2010→Prioritize the issues
(Created page with "Support common issues reporting is a three-step process: Gather the issues, investigate the issues and prioritize/report the issues. We're looking to extend this process to be m...") |
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A key part of separating the urgent common issues that need attention from general issues with Firefox is to prioritize them. We would like to do this by plotting the issues on a 2-D graph as shown below. | A key part of separating the urgent common issues that need attention from general issues with Firefox is to prioritize them. We would like to do this by plotting the issues on a 2-D graph as shown below. | ||
[[File:Severity-Count_chart.png]] | |||
Of course, the graph is just one small part of the full report. In deciding the next course of action for SUMO on each individual issue we consider the following things as well: | Of course, the graph is just one small part of the full report. In deciding the next course of action for SUMO on each individual issue we consider the following things as well: | ||