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tb-support-crew is a place for contributors who provide significant public support to other Thunderbird users - paying it forward. We help each other so that we can better support Thunderbird users.
Explicit non-goals:
* For help and questions about Thunderbird visit [https://support of Thunderbird end users happens at .mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird]* engaging Thunderbird developers happens Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]]* enterprise Enterprise support happens at [[Thunderbird/tb-enterprise]]
tb-support-crew is a private list - private in part because the word "support" in our title attracts it is not a place for users asking to ask for support. But if <u>you currently provide support to users and are interested in the following examples, or want to start helping</u>, then [mailto:wsmwk@thunderbird.net,unicorn.consulting@gmail.com send an email describing your interestin helping other users](please do not ask support questions). Examples of discussion items Support crew discusses: * Timely links to user reports of hot topic information topics (e.g. public forums, blogs, knowledge bases, etc.)
* Has anybody else seen topic X in their community?
* How do we fix Y for a user?
* We need a knowledge base help article for topic Z, does anybody know of one? If not, let's build one.
* Onboarding new support contributors.* Effective management use of and best practices of bugzilla <--> support venues <--> users.
Messages should be on topic and:
