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Thunderbird/tb-support-crew: Difference between revisions
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tb-support-crew is a place for contributors who provide significant public support to other Thunderbird users - paying it forward. We help each other so we can better support Thunderbird users. | tb-support-crew is a place for contributors who provide significant public support to other Thunderbird users - paying it forward. We help each other so that we can better support Thunderbird users. | ||
Explicit non-goals: | Explicit non-goals: | ||
* support | * For help and questions about Thunderbird visit [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird] | ||
* | * Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | ||
* | * Enterprise support happens at [[Thunderbird/tb-enterprise]] | ||
tb-support-crew is a private list - private | tb-support-crew is a private list - private because it is not a place for users to ask for support. But if <u>you currently provide support to users, or want to start helping</u>, then [mailto:wsmwk@thunderbird.net,unicorn.consulting@gmail.com send an email describing your interest in helping other users] (please do not ask support questions). | ||
* Timely links to hot | |||
Support crew discusses: | |||
* Timely links to user reports of hot topics (e.g. public forums, blogs, knowledge bases, etc.) | |||
* Has anybody else seen topic X in their community? | * Has anybody else seen topic X in their community? | ||
* How do we fix Y for a user? | * How do we fix Y for a user? | ||
* We need a knowledge base help article for topic Z, does anybody know of one? If not, let's build one. | * We need a knowledge base help article for topic Z, does anybody know of one? If not, let's build one. | ||
* Onboarding new contributors. | * Onboarding new support contributors. | ||
* Effective | * Effective use of and best practices of bugzilla <--> support venues <--> users. | ||
Messages should be on topic and: | Messages should be on topic and: | ||