Thunderbird/tb-support-crew

If you currently provide significant support to users, or want to start providing support to users, then send an email describing your interest and experience in helping other users.

tb-support-crew is not the place for users to make suggestions or to ask for support, therefore it is closed and private. "Crew" is where contributors communicate with and assist each other, so they can better support users.

Off-topic / non-goals:

• Product suggestions should please be posted at Thunderbird Connect or Thunderbird for Android Connect
• Help requests or questions should be posted at https://support.mozilla.org/products/thunderbird or https://support.mozilla.org/products/thunderbird-android
• Coding and product planning are in Bugzilla and Thunderbird/tb-planning
• Enterprise support happens at Thunderbird/tb-enterprise
• Other ways to be involved or meet Thunderbird community.

Support crew topic ideas:

• Current hot topics for users and concerns related new versions.
• Has anybody else seen topic X in their community?
• How do we fix problem Y for a user?
• What is the help article for topic Z? If it doesn't exist, let's build one.
• Onboarding new support contributors.
• Effective use of, and best practices of, bugzilla <--> support venues <--> users.

Ideas should be on topic and:

• Be nice (in other words, no personal attacks, ranting, etc.)
• Be constructive (in other words, no repetition, venting, etc.)

Messages that do not meet these rules may result in moderation of the subscriber.