Thunderbird/tb-support-crew

< Thunderbird

If you currently provide significant support to users, or want to start providing support to users, then send an email describing your interest and experience in helping other users.

tb-support-crew is where contributors who provide significant public support to other Thunderbird users help each other, so they can better support users. The list is a closed and private because this is not a place for users to ask for support.

Explicit non-goals:

Support crew topic ideas:

  • Current hot topics for users and new versions.
  • Has anybody else seen topic X in their community?
  • How do we fix problem XYZ for a user?
  • What is the help article for topic Z? If it doesn't exist, let's build one.
  • Onboarding new support contributors.
  • Effective use of, and best practices of, bugzilla <--> support venues <--> users.

Ideas should be on topic and:

  • Be nice (in other words, no personal attacks, ranting, etc.)
  • Be constructive (in other words, no repetition, venting, etc.)

Messages that do not meet these rules may result in moderation of the subscriber.