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Thunderbird/tb-support-crew: Difference between revisions
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If <u> | If you <u>currently provide '''significant''' support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net,unicorn.consulting@gmail.com?subject=IwantTOhelpUSERS send an email describing your interest and experience in helping other users]. | ||
tb-support-crew is where contributors who provide '''significant''' public support to other Thunderbird users help each other, so they can better support users. The list is a closed and private because this is not a place for users to ask for support. | |||
Explicit non-goals: | Explicit non-goals: | ||
* | * User help - users needing help or asking questions about Thunderbird should visit [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird] | ||
* Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | * Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | ||
* Enterprise support happens at [[Thunderbird/tb-enterprise]] | * Enterprise support happens at [[Thunderbird/tb-enterprise]] | ||
* Other [https://www.thunderbird.net/get-involved/ information sources and ways to be involved]. | |||
Support crew topic ideas: | Support crew topic ideas: | ||
* Current hot topics for users | * Current hot topics for users and new versions. | ||
* Has anybody else seen topic X in their community? | * Has anybody else seen topic X in their community? | ||
* How do we fix | * How do we fix problem XYZ for a user? | ||
* | * What is the help article for topic Z? If it doesn't exist, let's build one. | ||
* Onboarding new support contributors. | * Onboarding new support contributors. | ||
* Effective use of and best practices of bugzilla <--> support venues <--> users. | * Effective use of, and best practices of, bugzilla <--> support venues <--> users. | ||
Ideas should be on topic and: | Ideas should be on topic and: | ||