Canmove, confirm
2,079
edits
Changes
m
refine
If you <u>you currently provide '''significant''' support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net,unicorn.consulting@gmail.com?subject=IwantTOhelpUSERS send an email describing your interest and experience in helping other users] (do not ask a support question). tb-support-crew is a place for where contributors who provide '''significant''' public support to other Thunderbird users - paying it forward. We contributors help each other, so that we they can better support Thunderbird users. tb-support-crew The list is a closed, and private list because it this is not a place for users to ask for support.
Explicit non-goals:
* Users wanting User help - users needing help or asking questions about Thunderbird should visit [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird]
* Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]]
* Enterprise support happens at [[Thunderbird/tb-enterprise]]
* Other [https://www.thunderbird.net/get-involved/ information sources and ways to be involved].
Support crew topic ideas:
* Current hot topics for users (eand new versions.g. public forums, blogs, knowledge bases, etc.)
* Has anybody else seen topic X in their community?
* How do we fix Y problem XYZ for a user?* We need a knowledge base What is the help article for topic Z, does anybody know of one? If notit doesn't exist, let's build one.
* Onboarding new support contributors.
* Effective use of , and best practices of , bugzilla <--> support venues <--> users.
Ideas should be on topic and:
