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tb-support-crew is a private list - private because it is not a place for users to ask for support. But if <u>you currently provide support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net,unicorn.consulting@gmail.com?subject=IwantTOhelpUSERS send an email describing your interest in helping other users] (please do not ask a support question). Support crew discussestopic ideas:
Messages Ideas should be on topic and:
rework text
If <u>you currently provide '''significant''' support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net,unicorn.consulting@gmail.com?subject=IwantTOhelpUSERS send an email describing your interest and experience in helping other users] (do not ask a support question). tb-support-crew is a place for contributors who provide '''significant''' public support to other Thunderbird users - paying it forward. We contributors help each other, so that we can better support Thunderbird users. tb-support-crew is a closed, private list because it is not a place for users to ask for support.
Explicit non-goals:
* Enterprise support happens at [[Thunderbird/tb-enterprise]]
* Current hot topics for users (e.g. public forums, blogs, knowledge bases, etc.)
* Has anybody else seen topic X in their community?
* Effective use of and best practices of bugzilla <--> support venues <--> users.
* Be nice (in other words, no personal attacks, ranting, etc.)
* Be constructive (in other words, no repetition, venting, etc.)
