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Thunderbird/Support//Get Help Flowchart: Difference between revisions
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Thunderbird/Support//Get Help Flowchart (view source)
Revision as of 00:55, 26 October 2023
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* I would strongly recommend NOT asking for support in any of the Thunderbird Developers rooms unless it's a question about Thunderbird APIs or writing Thunderbird patches or add-ons; '''if you get no response please ping me! I'll do my best to help''' but I'm over-committed writing KB articles, gathering support related insights, etc. | * I would strongly recommend NOT asking for support in any of the Thunderbird Developers rooms unless it's a question about Thunderbird APIs or writing Thunderbird patches or add-ons; '''if you get no response please ping me (<code>@rolandthunderbird:mozilla.org</code>)! I'll do my best to help''' but I'm over-committed writing KB articles, gathering support related insights, etc. | ||
* When in doubt feel free to @ mention me on Matrix (<code>@rolandthunderbird:mozilla.org</code>) not SUMO :-), I prefer @ mentions in public rooms to DMs; you can't over communicate with me :-) ! | * When in doubt feel free to @ mention me on Matrix (<code>@rolandthunderbird:mozilla.org</code>) not SUMO :-), I prefer @ mentions in public rooms to DMs; you can't over communicate with me :-) ! | ||
* Developers are quite rightly a wee bit sensitive because software development is a high focus activity and developer receive far too many support questions that are better answered by the support community (and are often already answered at https://support.mozilla.org/products/thunderbird ) and therefore don't want too much non developer chat in Thunderbird Developers Matrix rooms | * Developers are quite rightly a wee bit sensitive because software development is a high focus activity and developer receive far too many support questions that are better answered by the support community (and are often already answered at https://support.mozilla.org/products/thunderbird ) and therefore don't want too much non developer chat in Thunderbird Developers Matrix rooms | ||