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Thunderbird/tb-support-crew: Difference between revisions
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If you <u>currently provide '''significant''' support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net?subject=IwantTOhelpUSERS-Support-Crew send an email describing your interest and experience in helping other users]. | If you <u>currently provide '''significant''' support to users, or want to start providing support to users</u>, then [mailto:wayne@thunderbird.net?subject=IwantTOhelpUSERS-Support-Crew send an email describing your interest and experience in helping other users]. | ||
tb-support-crew is not a place for users to make suggestions or or ask for support, so it is a closed and private. "Crew" is where contributors | tb-support-crew is not a place for users to make suggestions or or ask for support, so it is a closed and private. "Crew" is where contributors communicate with and assist each other, so they can better support users. | ||
Off-topic / non-goals: | Off-topic / non-goals: | ||
* | * User product suggestions should be posted at [https://connect.mozilla.org/ https://connect.mozilla.org/]. | ||
* Thunderbird help or questions should be posted at [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird] | * Thunderbird help or questions should be posted at [https://support.mozilla.org/products/thunderbird https://support.mozilla.org/products/thunderbird] | ||
* Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | * Coding and product planning in Bugzilla and [[Thunderbird/tb-planning]] | ||
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Support crew topic ideas: | Support crew topic ideas: | ||
* Current hot topics for users and new versions. | * Current hot topics for users and concerns related new versions. | ||
* Has anybody else seen topic X in their community? | * Has anybody else seen topic X in their community? | ||
* How do we fix problem | * How do we fix problem Y for a user? | ||
* What is the help article for topic Z? If it doesn't exist, let's build one. | * What is the help article for topic Z? If it doesn't exist, let's build one. | ||
* Onboarding new support contributors. | * Onboarding new support contributors. | ||