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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
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Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 14:34, 12 September 2024
, 12 September 2024→Diagnosis Steps: elaborate on antivirus
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m (→Diagnosis Steps: elaborate on antivirus) |
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#Start OS in safe mode. Instructions: [https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode win10], [https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode win8], [https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 win7], [https://support.apple.com/kb/PH25617?locale=en_US MacOS]. If performance is improved in safe mode, then | #Start OS in safe mode. Instructions: [https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode win10], [https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode win8], [https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 win7], [https://support.apple.com/kb/PH25617?locale=en_US MacOS]. If performance is improved in safe mode, then | ||
#* check for newer version of AV/firewall software, and check with vendor's support site for problem reports | #* check for newer version of AV/firewall software, and check with vendor's support site for problem reports | ||
#* test with antivirus disabled or removed | #* test with antivirus disabled or removed - because we constantly see reports of antivirus causing slowness, and disabling isn't always reliable. See [[Thunderbird:Testing:Antivirus Related Performance Issues|AV performance issues]] for examples, settings and helpful information. | ||
#* on Windows, especially Windows 10, try disabling MS-Windows Search (see next numbered item below) | #* on Windows, especially Windows 10, try disabling MS-Windows Search (see next numbered item below) | ||
#* test with firewall disabled or removed <small>[https://support.mozilla.org/en-US/questions/1133857 Ad-Aware example]</small> | #* test with firewall disabled or removed <small>[https://support.mozilla.org/en-US/questions/1133857 Ad-Aware example]</small> | ||
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#Do you have thousands of contacts in your address book? <small>(possible related issues: google contacts add-on], [http://hogiblog.blogspot.com/2012/01/reducing-memory-usage-of-google.html?showComment=1333621724776#comment-c8055257360225747824]</small> | #Do you have thousands of contacts in your address book? <small>(possible related issues: google contacts add-on], [http://hogiblog.blogspot.com/2012/01/reducing-memory-usage-of-google.html?showComment=1333621724776#comment-c8055257360225747824]</small> | ||
<!-- fixed in 76 #Are you using chat? {{bug|1575214}} --> | <!-- fixed in 76 #Are you using chat? {{bug|1575214}} --> | ||
#Do you see "Unresponsive Script" or "Not Responding"? If you do, is Thunderbird whitelisted in your antivirus software? If | #Do you see "Unresponsive Script" or "Not Responding"? If you do, is Thunderbird whitelisted in your [[Thunderbird:Testing:Antivirus Related Performance Issues|antivirus software]]? If whitelisting didn't help, set javascript.options.mem.log to true and provide a couple log entries of the form <small> CC(T+1186.6) collected: 131 (131 waiting for GC), suspected: 98, duration: 274 ms.</small> | ||
#Has a proxy ever been defined, and is it working correctly or was the proxy removed? (A proxy can cause "Unresponsive script") | #Has a proxy ever been defined, and is it working correctly or was the proxy removed? (A proxy can cause "Unresponsive script") | ||
#If you see high CPU usage on Windows, check taskmgr to see if [http://forums.mozillazine.org/viewtopic.php?p=12641015#p12641015 mozilla updater.exe] or Window's update process is running. | #If you see high CPU usage on Windows, check taskmgr to see if [http://forums.mozillazine.org/viewtopic.php?p=12641015#p12641015 mozilla updater.exe] or Window's update process is running. | ||