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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
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Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 07:10, 18 November 2024
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'''This article is for users with ALL types of performance issues.''' | '''This article is for users with ALL types of performance issues, not just memory.''' | ||
Thunderbird performance (slowness) can be affected by CPU, memory and disk activity from many sources. You are likely frustrated, so the steps are simplified to be clear and easy to follow. '''Please step through the full list below to have the best possible chance of success.''' | Thunderbird performance (slowness) can be affected by CPU, memory and disk activity from many sources. You are likely frustrated, so the steps are simplified to be clear and easy to follow. '''Please step through the full list below to have the best possible chance of success.''' | ||
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= Diagnosis = | = Diagnosis = | ||
== Before starting == | == Before starting == | ||
* ''' | * '''All steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature.''' Disabling antivirus software for example. | ||
* '''Do not delete files'''. Instead, rename or move files because we may need "bad files" later for developers to examine. | * '''Do not delete files'''. Instead, rename or move files because we may need "bad files" later for developers to examine. | ||
* | * Collect information as you go through the steps, to report a problem: | ||
** | ** Use actual '''numbers''' when referring to memory, cpu, amount of time, folders and messages - not vague words like fast/slow, small/large. | ||
** List <u>account types</u> (imap, pop, rss, etc) from Help | More Troubleshooting Info. | ** List <u>account types</u> (imap, pop, rss, etc) from Help | More Troubleshooting Info. | ||
** Provide full Thunderbird <u>version number</u> from Help | About. | ** Provide full Thunderbird <u>version number</u> from Help | About. | ||
** State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | ** State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | ||
** Cite the step numbers | ** Cite the step numbers that you tested, and which helped or didn't. Also [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references used. | ||
** Whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location. | ** Whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location. | ||
** Screen shots can be helpful. | ** Screen shots can be helpful. | ||
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== Report a problem == | == Report a problem == | ||
[[#Before starting|Provide all the information you have collected]] | [[#Before starting|Provide all the information you have collected]] which includes number of pop accounts and number of imap accounts, and total number of messages. Plus the URL to a [https://support.mozilla.org/kb/profiling-thunderbird-performance performance profile which you create] in one of the following: | ||
*An existing bug report that matches your problem. Check the [[#References|curated bug list in this document]] or [https://mzl.la/3Xg2Bsg list of open performance bug reports]. | *An existing bug report that matches your problem. Check the [[#References|curated bug list in this document]] or [https://mzl.la/3Xg2Bsg list of open performance bug reports]. | ||
*Create a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support request] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report]. | *Create a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support request] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report]. | ||