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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
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Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 15:47, 24 November 2024
, 24 November 2024→Report a problem: add activity manager
m (improvements to information collection) |
m (→Report a problem: add activity manager) |
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[[#Before starting|Provide the information you have collected from the steps above]]: | [[#Before starting|Provide the information you have collected from the steps above]]: | ||
* List <u>account types</u> (imap, pop, rss, etc), and number of each | * List <u>account types</u> (imap, pop, rss, etc), and number of each and names of mail providers from Help | More Troubleshooting Info. | ||
* Total number of messages. | * Total number of messages. | ||
* '''Numbers''' should be used for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | * '''Numbers''' should be used for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | ||
* Full Thunderbird <u>version number</u> from Help | About, or Help > Troubleshooting Information | * Full Thunderbird <u>version number</u> from Help | About, or Help > Troubleshooting Information | ||
* State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | * State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | ||
* What's happening in Tools|Activity Manager | |||
* The step numbers that you tested, and which helped or didn't. | * The step numbers that you tested, and which helped or didn't. | ||
* Whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location. | * Whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location. | ||
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Plus URL to a [https://support.mozilla.org/kb/profiling-thunderbird-performance performance profile which you create] in one of the following | Plus URL to a [https://support.mozilla.org/kb/profiling-thunderbird-performance performance profile which you create] in one of the following | ||
= References = | = References = | ||