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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 20:40, 7 December 2024
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== Report a problem == | == Report a problem == | ||
Create a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support request] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report] | Create a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support request] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report] with | ||
[[#Before starting| | [[#Before starting|information you have collected from the steps above]]: | ||
* List <u>account types</u> (imap, pop, rss, etc), and number of each | * List <u>account types</u> (imap, pop, rss, etc), and number of each, with names of mail providers from Help > More Troubleshooting Info. | ||
* Total number of messages. | * Total number of messages. | ||
* '''Numbers''' should be used for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | * Note: '''Numbers''' should be used for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | ||
* Full Thunderbird <u>version number</u> from Help | * Full Thunderbird <u>version number</u> from Help > About, or Help > Troubleshooting Information | ||
* State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | * State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem. | ||
* What's happening in Tools | * What's happening in Tools > Activity Manager | ||
* The step numbers that you tested, and which helped | * The step numbers that you tested, and which ones helped, if any. | ||
* Whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location. | * Whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location. | ||
* Any bug report(s) match your problem? Check the [[#References|topmost entries in the "Unresolved bugs" list in this document]] and [https://mzl.la/3Xg2Bsg list of open performance bug reports], to add them to your report. | * Any bug report(s) match your problem? Check the [[#References|topmost entries in the "Unresolved bugs" list in this document]] and [https://mzl.la/3Xg2Bsg list of open performance bug reports], to add them to your report. | ||
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* Screen shots can be helpful. | * Screen shots can be helpful. | ||
Plus URL to a [https://support.mozilla.org/kb/profiling-thunderbird-performance performance profile which you create] | Plus URL to a [https://support.mozilla.org/kb/profiling-thunderbird-performance performance profile which you create]. | ||
= References = | = References = | ||