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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 19:29, 31 March 2025
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= Diagnosis = | = Diagnosis = | ||
== Diagnosis Introduction == | == Diagnosis Introduction == | ||
* '''Do just one or two steps at a time, then evaluate before doing more steps. Then you know which item(s) | * '''Do just one or two steps at a time, then evaluate before doing more steps. Document the results and step number as you go. Then you know which item(s) helped and did not, in case you have trouble in the future or to post in your support request.''' | ||
** Write down '''Numbers''' for memory, cpu, time duration, folders, messages - not vague words like fast, slow, small, large. | |||
** State precisely <u>when</u> the behavior occurs (startup, shutdown, etc"), and <u>every step</u> (action, menu click, character typed to reproduce the problem. | |||
** Document [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references used. | |||
** Screen shots can be helpful. | |||
* Steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature. Disabling antivirus software for example need not be permanent. | * Steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature. Disabling antivirus software for example need not be permanent. | ||
* '''Do not delete files'''. Instead, rename or move files because we may need "bad files" later for developers to examine. | * '''Do not delete files'''. Instead, rename or move files because we may need "bad files" later for developers to examine. | ||
== Diagnosis Steps == | == Diagnosis Steps == | ||