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Labs/Ubiquity/Usability/Usability Testing/How To: Difference between revisions
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Labs/Ubiquity/Usability/Usability Testing/How To (view source)
Revision as of 21:19, 12 February 2009
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This is rough as hell | This is rough "as hell". | ||
To-Do: | To-Do: | ||
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* Getting participants | * Getting participants | ||
* Analysis | * Analysis | ||
== Framing and Social Proofing == | ==Designing the Test== | ||
===Test Types=== | |||
====Exploratory==== | |||
====Sudo-Scientific==== | |||
====Strict Scientific==== | |||
===Prototype Type=== | |||
====Paper==== | |||
====Wire-frame==== | |||
In order of least [http://www.urbandictionary.com/define.php?term=PITA PITA] to high PITA. | |||
* Omnigraffle | |||
* Pencil | |||
* SVG | |||
* Fireworks | |||
* Photoshop | |||
====Full-blown==== | |||
==Dealing with participants== | |||
===Recruitment=== | |||
===Breifing=== | |||
===Framing and Social Proofing=== | |||
You don't really need to read the recommendations below, but it makes in the field recruiting much more useful. | |||
While both of these topics deserve full pages of their own, a simple explanation of both is needed in the short term. | While both of these topics deserve full pages of their own, a simple explanation of both is needed in the short term. | ||
===Framing=== | ====Framing==== | ||
Framing- this is how Obama and Bush won. They framed the issues in a way that there were a water fall of meaning from everything they did. They were able to control the frame of the national conversation and thus the metaphors by which people understood them. What does compassionate conservatism mean? Wouldn't Hilary bring about change as well? Etc. | Framing- this is how Obama and Bush won. They framed the issues in a way that there were a water fall of meaning from everything they did. They were able to control the frame of the national conversation and thus the metaphors by which people understood them. What does compassionate conservatism mean? Wouldn't Hilary bring about change as well? Etc. | ||
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This may seem basic, and it is. Partial Birth Abortion isn't real, in a historical or technical sense. Yet, there it is, and it is a very powerful frame to invoke the killing of a live baby as opposed to stopping a biological process inside of a woman. | This may seem basic, and it is. Partial Birth Abortion isn't real, in a historical or technical sense. Yet, there it is, and it is a very powerful frame to invoke the killing of a live baby as opposed to stopping a biological process inside of a woman. | ||
However, depth of the | However, depth of the understanding and how to manipulate this fundamental cognitive construct is deep and much better understood now. Take all the polling, all the focus groups, and market analysis- and take it to a whole new level. That is what cognitive psychologists (lead my Lackoff) have done. | ||
In the context of usability testing calling the user a ''participant'' or ''subject'' creates a frame that we are testing the ''user'' not the product. This leads to skewing the users actual usage patterns. This is often multiplied by the caliber of a usability testing lab and the size of the audience. In recent years many have | In the context of usability testing calling the user a ''participant'' or ''subject'' creates a frame that we are testing the ''user'' not the product. This leads to skewing the users actual usage patterns. This is often multiplied by the caliber of a usability testing lab and the size of the audience. In recent years many have abandoned the lab and now test in as low key a setting as possible with as few people as possible or even remotely via the users computer and some webcam/screen capture software. To go a step further I revised the title of the researcher to ''facilitator'' and the title of the user to ''tester''. These might not lead to the most grammatically correct sentences but it does reduce the skewing users introduce. | ||
* [http://en.wikipedia.org/wiki/Framing_(social_sciences)#Theoretical_models Wikpedia article] on framing | * [http://en.wikipedia.org/wiki/Framing_(social_sciences)#Theoretical_models Wikpedia article] on framing | ||
=== Social Proofing/Social Value Theory === | ====Social Proofing/Social Value Theory==== | ||
Social proofing arose partially from Social Theory but was | Social proofing arose partially from Social Theory but was largely created by sales people and evolutionary psychologists studying how to influence others and what makes certian people higher in the social ranking. | ||
Very simply, there is a strategic plan and some | Very simply, there is a strategic plan and some tactics on how rearrange how to introduce oneself and how to convince people to do things for you. It largly rests on ensuring the enjoyment of the social interaction between them. | ||
This makes people more receptive to frames that are introduced and role-playing. | This makes people more receptive to frames that are introduced and role-playing. | ||
In the context of usability it turns the session into a chore that is | In the context of usability it turns the session into a chore that is interrupting their activity to an interesting, fun thing to do. It makes the user better able to assume the role of a tester and also allows the facilitator to recruit the user into bad mouthing the software if it would help the facilitator. (I have a bet with one of the developers, etc) | ||
To do so dress | To do so dress nicely, whatever makes you look like a relaxed, confident person. I wear a motorcycle jacket that significantly bulks me up, and a beret with a pin on it for attention. Talk about how cool your job is and how incredibly powerful/awesome the company you are working for is (this is how actors get laid). | ||
Talk with others, even if you don't know them. A smile and quick interaction helps improves your social value. | Talk with others, even if you don't know them. A smile and quick interaction helps improves your social value. | ||
* Smile ( | * Smile (especially during the introduction) | ||
* Put in a time constraint (lie) after the introduction, "I only have a minute, I have to get back to editing video" | * Put in a time constraint (lie) after the introduction, "I only have a minute, I have to get back to editing video" | ||
* Sit in a relaxed | * Sit in a relaxed asymmetrical position | ||
* Use the person's name when talking to them, "Heather, could you do X for me" or oh this is good stuff, heather." | * Use the person's name when talking to them, "Heather, could you do X for me" or oh this is good stuff, heather." | ||
* Eye Contact! | * Eye Contact! | ||
DON'T OFFER T-SHIRTS, DRINKS, MONEY, ETC. Then they are doing you a favor instead of them being cool enough to do something with you. Seriously, if you beg it turns into a crappy session. See sessions 9 and 11 vs 5, 6, 7, and 8. | DON'T OFFER T-SHIRTS, DRINKS, MONEY, ETC. Then they are doing you a favor instead of them being cool enough to do something with you. Seriously, if you beg it turns into a crappy session. See sessions 9 and 11 vs 5, 6, 7, and 8. | ||
===Debriefing=== | |||