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Support/StartPageOptimization: Difference between revisions
Support/StartPageOptimization (view source)
Revision as of 14:32, 20 February 2009
, 20 February 2009→Problem 1
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=Proposed Solutions= | =Proposed Solutions= | ||
==Problem 1== | ==Problem 1: KB is just step 1== | ||
We should make it obvious to visitors of the SUMO start page that we will walk them through the process of solving their problem. People should understand that the best approach is to search or browse the KB first, but that the KB isn't the only way of getting help. Ideally, we'd use a 1-2-3 approach and messaging on the front page, where the KB is step 1, making it obvious that we won't give up until the problem is solved: | We should make it obvious to visitors of the SUMO start page that we will walk them through the process of solving their problem. People should understand that the best approach is to search or browse the KB first, but that the KB isn't the only way of getting help. Ideally, we'd use a 1-2-3 approach and messaging on the front page, where the KB is step 1, making it obvious that we won't give up until the problem is solved: | ||