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Support/MetricsDashboardPRD: Difference between revisions
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(Created page with 'This PRD is just a draft. =Absolute must-haves= *Flexible framework where new metrics can easily be added via new SQL queries *Metrics should be able to be categorized so that t...') |
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**This means that you can say, click on "Firefox crashes when you open it" and see how many people get there via search vs from forums vs from front page vs Google and also what the CSAT data '''for that page''' was like and also how these things trended over time | **This means that you can say, click on "Firefox crashes when you open it" and see how many people get there via search vs from forums vs from front page vs Google and also what the CSAT data '''for that page''' was like and also how these things trended over time | ||
**Or see how CSAT data is in /fr/ vs /de/ or something. Tracking by users is necessary for karma anyway so setting up a way to track it here would give us a head start on that. | **Or see how CSAT data is in /fr/ vs /de/ or something. Tracking by users is necessary for karma anyway so setting up a way to track it here would give us a head start on that. | ||
=Needs decision or investigation= | |||
* Do we have any similar dashboard projects done in the past? | |||
** Any code we can reuse? | |||
** Any previous work on scope/implementation we can apply here? | |||
* Static or dynamic data? | |||
** In a nutshell, are we just going for a list of SQL queries that are cron-jobbed daily/weekly/monthly and continue to do special/ad-hoc queries manually? | |||
** OR, do we store the data we periodically gather in a way that enables us to select date ranges for the data. | |||
* Are we aiming for TikiWiki integration, or are we something separate? | |||
** What about productization of SUMO? | |||
** Other SUMO installations might not have Omniture -- do we need an interface between site metrics and TikiWiki metrics so Omniture can easily be replaced with e.g. Urchin, Google Analytics, or whatever other sites might be using? | |||