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Thunderbird/StatusMeetings/2009-09-08 (view source)
Revision as of 16:21, 8 September 2009
, 8 September 2009→Support
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=== Support === | === Support === | ||
* Top 5 GS Support Topics: | |||
*# Email Account Config issues e.g. Hotmail (hopefully will be lessened by ispdb in Thunderbird 3) | |||
*# Cannot Receive Email | |||
*# Dataloss (compacting folders fixes most problems) | |||
*# ui questions i.e. how to use Thunderbird | |||
*# Cannot send email | |||
*# Thunderbird crashes due to folders being corrupted (compact folders) | |||
* Support Day: September 3, 2009, 9:30-5p.m. Pacific in #thunderbird and #gsfn | |||
** created [[Thunderbird/Support/GetSatisfaction/TaggingConventions]] and [[Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests]] | |||
** not many folks | |||
** need more PR (e.g. DavidA's blog and usenet, others) | |||
** need more ways for people to help out in GS | |||
* Key Support stats from the following graphic: | |||
** approximately 15+ topics a day (I think after switching link to MoMo GS it will be about 20/day, lots of activity last weekend) | |||
** total new topics:94 total replies: 143 - means we are making progress in clearing backlog | |||
** #replies from non MoMo folks: to be filled in later new users: | |||
[[File:Sept_1-7,_2009_Community_stats_for_Mozilla_Messaging.jpg|500px]] | |||
=== Roundtable === | === Roundtable === | ||