Thunderbird/Support/GetSatisfaction/README: Difference between revisions

Thunderbird/Support/GetSatisfaction/README (view source)

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 # '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. For example, use "Can't send email on ACME Mail Provider SMTP server" instead of "help!!" Imagine community members scanning hundreds of support topics or a search engine indexing topics. Which title is more helpful?
 # '''Provide lots of details about your problem''' - In the description of your problem, list your mail service provider, email protocol (POP or IMAP), operating system (Windows XP/Vista, Mac OS X, Linux, etc), Thunderbird version, extensions you have installed, what you did, what happened and what you expected. The more information you can provide, the better  the community can help you. For a good general description of how to write a support request, check out this page: http://www.gerv.net/hacking/how-to-ask-good-questions/
-# '''use meaningful 1-3 word tags''' - 20 word tags aren't helpful, 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", NOT "My Thunderbird has fallen and I can't get up"
+# '''Short meaningful tags''' - The best tags are 1-3 words. These are most useful for indexing and grouping similar topics (such as "cannot send email", "cannot receive email"). Tags like "My Thunderbird has fallen and I can't get up" are not useful.
 == Top 5 Ways Users can help support others in the Community ==