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Support/Q42009 Goals: Difference between revisions
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This has been an ongoing focus of the SUMO project in 2009 and will continue to be the case in 2010: a healthy and strong support community paves the way for a good web experience for our users. The specific focus in Q4 should be to fix bugs and add features to SUMO that has the strongest potential of having a positive impact on the community volunteers' experience on the platform. | This has been an ongoing focus of the SUMO project in 2009 and will continue to be the case in 2010: a healthy and strong support community paves the way for a good web experience for our users. The specific focus in Q4 should be to fix bugs and add features to SUMO that has the strongest potential of having a positive impact on the community volunteers' experience on the platform. | ||
We also see opportunities of community growth in the upcoming Firefox Support for Mobile website, which means that bugs related to this SUMO-powered support website should be taken into consideration as well. | We also see opportunities of community growth in the upcoming Firefox Support for Mobile website, which means that bugs related to this SUMO-powered support website should be taken into consideration as well. | ||
=Proposed SUMO Q4 Goals= | =Proposed SUMO Q4 Goals= | ||
== A. Upstream SUMO | == A. Upstream SUMO Patches to TikiWiki == | ||
See the [https://wiki.mozilla.org/Support/TikiUpstreamPlanning proposed plan]. If needed, this goal could be further split up into: | |||
** | ** A1. Upstream major SUMO features to TikiWiki -- this would include the features listed under [https://wiki.mozilla.org/Support/TikiUpstreamTriage#Features_.2F_enhancements_that_should_go_to_Tiki Features / enhancements that should go to Tiki] | ||
** | ** A2. Upstream remaining SUMO patches to TikiWiki -- this would include all other bug fixes/changes that would be needed in TikiWiki in order to successfully upgrade SUMO to Tiki 4.1/5.1 in the future. | ||
By splitting the goal up into two sub-goals, we could give them different priorities and allow goals B and C below take priority over A2 (or even move A2 to Q1 2010). | |||
== B. Implement Advanced Search Form == | |||
This had to be pushed out of [https://wiki.mozilla.org/Support/ForumUX/PRD SUMO 1.4] because of lack of resources, but the feature would greatly increase contributors' ability to find info on SUMO. | |||
This goal also entails upgrading the Sphinx search engine (AMO is already running the newer version) and a rewrite of the way we do indexing -- we can shed the XML generation and speed up indexing which will allow us to reindex more often. | |||
Benefits: | Benefits: | ||
* | * Improved user experience with to more up-to-date searches | ||
* | * Improved community experience with advanced search form | ||
* Reduced machine load | |||
== C. Bugfix Release to Improve Community Experience == | |||
The SUMO team will work on identifying this list of bugs together with the community. Special consideration should be given to bugs/features reported by or confirmed to be frustrating/lacking and as such making it harder to use the support platform. Suggested focus: | |||
*Fix remaining high priority ForumUX bugs that were pushed out of 1.4. | *Fix remaining high priority ForumUX bugs that were pushed out of 1.4. | ||
*Fix a controlled number of other long term bugs (e.g. l10n related) | *Fix a controlled number of other long term bugs (e.g. l10n related) | ||
The scope of this should be carefully controlled. Based on experiences in Q1 and Q3, we should limit this release to approximately 30 bugs. In order to further increase focus, this goal could also be split up into two separate goals according to the two bullets above. | |||