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QA/Talkback: Difference between revisions
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== Crash Analysis == | == Crash Analysis == | ||
More info about how to use the reports and tools to identify and research crash data will be added here as I continue to work with the community. | |||
*'''How to look up your own crash incidents.''' | |||
** In order to submit crash incidents, you must first have Talkback installed with your Mozilla product. That is done one of two ways (I recommend #1): | |||
*** (1) Manually by running a custom install and checking the Quality Feedback Agent component. | |||
*** (2) Automatically with a standard install, which will install Talkback everytime on Linux and Mac, and 20% of the time on Windows. | |||
** Each crash submitted will have a unique Talkback Incident ID, and all of these are logged by the Talkback Client. You can see a list of your crashes by running talkback.exe in the following locations: | |||
*** Windows - C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components | |||
*** Linux - /firefox/extensions/talkback@mozilla.org/components/talkback/ | |||
*** Mac - | |||
** From the Talkback Client window, you can grab any Incident ID (I know copy/paste works on Windows) and look it up with [http://talkback-public.mozilla.org/talkback/fastfind.jsp Talkback FastFind]. | |||
== Talkback Infrastructure == | == Talkback Infrastructure == | ||
* Details about how the system works, what exactly makes up the client, and other crash data collection/processing info can go here. | * Details about how the system works, what exactly makes up the client, and other crash data collection/processing info can go here. | ||