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Support:UX Ideas 2009: Difference between revisions
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(Created page with 'Here's a rough outline of some of the changes I think we could do to the SUMO forums to help improve the experience. I've broken this out into changes for users and changes for c…') |
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** Search for an existing issue | ** Search for an existing issue | ||
* Allow admins / contributors to set certain threads as being "hot issues" (not sure of the right wording here) that are good examples of existing known issues that are getting a lot of traffic/asked repeatedly | * Allow admins / contributors to set certain threads as being "hot issues" (not sure of the right wording here) that are good examples of existing known issues that are getting a lot of traffic/asked repeatedly | ||
** e.g. Say the current Flash plugin is causing a large number of crashes on a certain site - we might want to mark | ** e.g. Say the current Flash plugin is causing a large number of crashes on a certain site - we might want to mark a relevant forum thread as "hot" so people coming to the site specifically for this issue can find the relevant topic on the home page. | ||
** Similar how you can "sticky" a topic in a forum - maybe we already have this functionality? (I haven't seen it.) | ** Similar how you can "sticky" a topic in a forum - maybe we already have this functionality? (I haven't seen it.) | ||
* Add the ability for users to leave how an issue makes them feel (ala getsatisfaction.com) - this helps the user add emotion to an issue, and can help as a prioritizing filter for contributors (if an issue makes a user feel very angry, for example) | * Add the ability for users to leave how an issue makes them feel (ala getsatisfaction.com) - this helps the user add emotion to an issue, and can help as a prioritizing filter for contributors (if an issue makes a user feel very angry, for example) | ||