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Support/Kitsune: Difference between revisions
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* Support for plugins/macros | * Support for plugins/macros | ||
* Support for a WYSIWYG editor | * Support for a WYSIWYG editor | ||
* Improved workflow for contributors and editors (yet to be defined) | |||
We will seek out existing bare bones wiki implementations or components if possible to reduce implementation time and complexity. | We will seek out existing bare bones wiki implementations or components if possible to reduce implementation time and complexity. | ||
== Forums == | == Support Forums == | ||
We see two basic types of forums that are required for Kitsune: | We see two basic types of forums that are required for Kitsune: | ||
* Support forums, specifically tailored to answering user questions | * Support forums, specifically tailored to answering user questions | ||
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Cheng is in the process of developing a PRD for support forums. | Cheng is in the process of developing a PRD for support forums. | ||
== Administrative functionality == | |||
This includes: | |||
* User administration | |||
* Template management | |||
* Contributor and locale leader dashboards | |||
* l10n dashboard | |||
* Metrics | |||
== User authentication == | |||
Basic requirements: | |||
* Accept existing SUMO accounts: no user should have to re-register | |||
* Integrate with live chat auth as is being implemented currently | |||
* Accept OpenID and other open standards | |||
* Integrate with eventual Mozilla SSO solution | |||
== CSAT == | |||
Basic requirements: | |||
* Allow CSAT collection and reporting on wiki articles, forum threads, and live chat helpers | |||
* Improve flexibility of CSAT questions | |||
== Non-support forums == | |||
There are two non-support oriented forums: the contributor forum and the off-topic forum. There may be others in future. These will be the simplest possible threaded forums. | |||
== API == | |||
We would like to make some of Kitsune's features available via machine access. Possible uses: | |||
* l10n integration | |||
* bugzilla integration | |||
* Socorro integration | |||
This is a future feature, but we should build in such a way that this will be easy to add. | |||
== Other features == | |||
Kitsune should also have the following features: | |||
* Pretty URLs | |||
* gettext support for integration with Verbatim | |||
* Event sign up system | |||
* Discussion forum for each wiki article? (as per wikipedia?) | |||
= Database design and migration = | = Database design and migration = | ||