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(Created page with 'Feedback is the new name for the system formerly known as CSAT. We are reimplementing the feedback system in Django, with some changes to functionality. This document should be…') |
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We are reimplementing the feedback system in Django, with some changes to functionality. This document should be read in conjunction with [https://wiki.mozilla.org/Support:CSAT the original CSAT specification] | We are reimplementing the feedback system in Django, with some changes to functionality. This document should be read in conjunction with [https://wiki.mozilla.org/Support:CSAT the original CSAT specification] | ||
== Definitions == | |||
* A support item is either a wiki article, a forum thread, or a live chat session. | |||
== Question configuration == | |||
* Feedback questions should be configured globally, that is, each support item will serve the same set of feedback questions | |||
* Feedback questions may be overriden for an individual support item | |||
* Overridden feedback questions should be easily able to be reset to the global questions ("reset defaults") | |||
== Question types == | |||
* The system should support the following question types: | |||
** Yes/No | |||
** Rate on 1 - 5 scale | |||
** Free text | |||
== Question nesting == | |||
* Questions should be able to be nested, that is, if answer to Q1 is 'Yes' show Q2 | |||