Support/ForumRedesignPRD: Difference between revisions

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* Karma system (P2)
* Karma system (P2)
* If a user arrives from an article, the OP should display that article URL.
* If a user arrives from an article, the OP should display that article URL.
** Check with devs on feasibility.  P3 if easily possible.
** P3 if easily possible.
 
* Email notification system (P1)
* Guided AAQ form (P1)
* Rich text (links, list, bolding etc) editing for posting solutions (P1)
* Ability to upload screenshots (P1)
* Ability to browse questions (not just a dashboard?)
Additional ideas by David (need categorization, motivation, and priority) -- ''comments'' added by Cww:
Additional ideas by David (need categorization, motivation, and priority) -- ''comments'' added by Cww:
* Language auto detection (http://code.google.com/apis/ajaxlanguage/)
* Language auto detection (http://code.google.com/apis/ajaxlanguage/)
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** ''(P3 -- I think all commenting on solutions should be P3 since the system will function without it and we can judge the need after it is running)''
** ''(P3 -- I think all commenting on solutions should be P3 since the system will function without it and we can judge the need after it is running)''
* Send an e-mail notification immediately when posting a question to thank the user for using the forum and inform about the fact that we're community-based to set the right expectations.  
* Send an e-mail notification immediately when posting a question to thank the user for using the forum and inform about the fact that we're community-based to set the right expectations.  
** ''(P2, but nearly P1 -- depends on how much email rewriting will be in the scope of this project)''
** ''(P1)''
* Send an e-mail reminder to the OP after x days of no response after an answer was provided in the posted thread, to encourage the user to confirm whether the problem was solved or not.
* Send an e-mail reminder to the OP after x days of no response after an answer was provided in the posted thread, to encourage the user to confirm whether the problem was solved or not.
** (P2)
** (P2)
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