Support/Knowledge Base/2010-Q1-ABtests: Difference between revisions

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Revision as of 18:41, 27 February 2010

211 bytes added , 27 February 2010

→‎Should we use questions for article titles?

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 === Test ===
-Create 3 articles, that are duplicates of current articles, and see which versions get a higher helpfulness percentage.
+Use SiteSpect to change the article titles underneath the search box on the inproduct start page to questions, and see which version of the start page gets a lower bounce rate.
-=== Measuring ===
+=== Changes ===
-Compare helpfulness percentage on the two articles from people arriving via search results.<br/>
+Article titles:
-Search path: search.php-->article1-->Helpful vs Not Helpful %<br/>
+{| cellspacing="1" cellpadding="1" border="1"
-Search path: search.php-->article2-->Helpful vs Not Helpful %
+|-
+! scope="col" | Original title
-* We will need to create separate articles, so we have separate poll data to compare.
+! scope="col" | Change to
+|-
-NOTES:
+! scope="row" | Upgrading to Firefox 3.6!
-* Would it be better to use articles on the start page and change the link text to a question, then compare the bounce rate?
+| How do I upgrade to Firefox 3.6?
-* What if they see both in search results? Are they going to click on the first result?
+|-
+! scope="row" | Will Firefox work on Windows 7
+|Will Firefox work on Windows 7?
+|-
+! scope="row" | Private Browsing
+| What is Private Browsing and how do I use it?
+|-
+! scope="row" | Enabling and disabling cookies
+| How do I enable or disable cookies?
+|-
+! scope="row" | Clear Recent History
+| What is Clear Recent History and how do I use it?
+|-
+! scope="row" | Cannot clear Location bar history
+| I cannot clear my Location bar history
+|-
+! scope="row" | How to make Firefox the default browser
+| How do I make Firefox my default browser?
+|-
+! scope="row" | Username and password not remembered
+| Username and password not remembered
+|-
+! scope="row" | Backing up and restoring bookmarks
+| How do I back up and restore my bookmarks?
+|-
+! scope="row" | How to clear the cache
+| How do I clear my cache?
+|-
+! scope="row" | Deleting cookies
+| How do I delete cookies?
+|-
+! scope="row" | Problems using Facebook in Firefox
+| I'm having problems using Facebook
+|}
 === Articles needed ===
-* "How do I import my favorites and other data from Internet Explorer" and copy content from "Importing favorites and other data from Internet Explorer"
+TBD
-* "How to I delete a bookmark" and copy content from "Deleting bookmarks"
-* "How do I clear the Location bar history" and copy content from "Clearing Location bar history"
-* (experimental) "My bookmarks are gone" and copy content from "Lost bookmarks" (not really a question, but phrased like the user was talking to someone)
 === Needed from webdev ===