1,623
edits
Support/ForumRedesignPRD: Difference between revisions
Jump to navigation
Jump to search
→Registration and emails
| Line 120: | Line 120: | ||
==Registration and emails== | ==Registration and emails== | ||
Here's how we expect registration to work out. | Here's how we expect registration to work out. | ||
# When posting a new question, you'll be asked for your email address and a display name at the end of the process. This email will have a random password and a link. Click the link to get your question posted. | You don't need to be registered or logged in to vote for anything (me too, sign up for notifications from threads, or vote up solutions). You also don't need to be logged in to report an offensive post to a moderator. | ||
# When posting a new question, you'll be asked for your email address and a display name at the end of the process. This email will have a random password and a link. Click the link to get your question posted. | |||
** The question will not show up in the forum until the user verifies his/her e-mail address. This means that a contributor can be sure that there is a working communication path back to the original poster (something which has been a huge problem on the existing forum). | |||
**It will also set the right set of expectations for the user as it will be an opportunity to mention that we're a volunteer community and that they're using their free time to respond to questions. | |||
# You will be sent an email every time someone posts in your thread | # You will be sent an email every time someone posts in your thread | ||
# If someone has posted in your thread and you haven't come back to say "this solved" or "this didn't solve" then you'll be given | # If someone has posted in your thread and you haven't come back to say "this solved" or "this didn't solve" then you'll be given an email reminder after x days encouraging the user to verify whether the question was solved or not. This email will: | ||
** Increase the response rate on threads | |||
** Give us an opportunity to ask for CSAT even if no solution was found | |||
# If no one has responded to the OP after x days, you'll be given an email reminder after x days encouraging the user to clarify the question or provide more details. If the user responds to that, the forum thread should bubble up in the default contributor sort again. This email will: | |||
** Increase the chance of a question being responded if the user really needs an answer (compared to the users who may have posted a question and then found the answer themselves but never cared to go back and close the thread) | |||
** Allow the user to tell us if the question is already solved | |||
** Send a positive signal to the user that we're being proactive and that we haven't just ignored their question. | |||
# You need to be logged in to post to threads, tag threads (and obviously to moderate.) | # You need to be logged in to post to threads, tag threads (and obviously to moderate.) | ||