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Support/ForumRedesignPRD: Difference between revisions
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→Problems with current system
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* Users don't realize that the other contributors are also users and it doesn't build a community. | * Users don't realize that the other contributors are also users and it doesn't build a community. | ||
* Contributors don't have easy tools to prioritize which threads need responses or good workflow. | * Contributors don't have easy tools to prioritize which threads need responses or good workflow. | ||
* We don't have a reliable communication channel with users as most users never get back to the thread they posted. | |||
* We don't identify the original poster unless they log in or return via email | * We don't identify the original poster unless they log in or return via email | ||
** Email generally isn't good. | ** Email generally isn't good. | ||